Sylpheo Launches Its New App on Salesforce.com's AppExchange Mobile
Sylphone – the app for sales and customer calling - is now available on the AppExchange, the world's most-popular marketplace for business apps
Sylpheo tapping into the social, mobile and open capabilities of cloud computing to transform customers into social enterprises
NEW YORK – CLOUDFORCE NEW YORK – Nov. 30, 2011 – Sylpheo today announced it has launched its new mobile app, Sylphone, on salesforce.com's AppExchange Mobile, extending the marketplace built for the social enterprise. Sylphone is among the first apps to leverage AppExchange Mobile, tapping into the power of the proven Force.com platform, salesforce.com’s social enterprise platform for employee social apps. Sylphone is currently available for test drive on the AppExchange Mobile.
Sylphone enables businesses to increase the efficiency and effectiveness of their sales calling and customer care operations. Sylphone runs on Android smart phones.
Sylphone – faster, more efficient, more productive sales calls
Sales and customer reps use Sylphone to make calls faster, more efficiently and to update their CRM data automatically in real-time. Sylphone captures all calling data, so the business can use it to further increase the effectiveness and productivity of their reps.
Comments on the News
· “We are very excited that Sylphone is now available to customers through AppExchange Mobile, where businesses can find a huge range of apps to help them achieve their goals,” said Pierre Lecointre, CEO, Sylphone.
· “Customers continue to look to our partners as they transform themselves into social enterprises, and partners like Sylpheo are helping them,” said Ron Huddleston, senior vice president, ISV Alliances, salesforce.com. “Apps like these exemplify the extraordinary reach of the AppExchange marketplace and continue to push the social, mobile, open and trusted capabilities customers expect from the salesforce.com ecosystem.”
Cloudforce New York Welcomes Attendees to the Social Enterprise
The number of social networking users has surpassed e-mail users. And people access the Internet more from mobile devices than from desktops. Salesforce.com is helping companies meet the challenge of this social revolution with the social enterprise. Today, companies must change the way they collaborate, communicate and share information with customers and employees to stay competitive. By leveraging salesforce.com’s social, mobile and open cloud technologies, companies can transform themselves into social enterprises by developing social profiles of customers, creating employee social networks and building customer and product social networks. Cloudforce New York attendees will be able to learn firsthand how to join this transformation.
Sylphone makes sales calling faster and more productive
Sylphone was created to let sales reps make calls more efficiently on the road, and to allow them to focus on calling. The idea was to enable them to focus on calling and making sales or following up on existing customers. This meant reducing ‘wasted time’ by enabling the ability to load contacts into a ‘to-call’ cart, chain the calls and instant actions (emailing documents, updating status, and more) with a single click. Sylphone updates Salesforce CRM automatically with each action they’ve performed, so they don’t have to duplicate effort.
Based on customer feedback, mobile CTI was added to provide users with the ability to move in and out of the office, or from mobile to computer, seamlessly. In addition, performance indicators and dashboards were added allowing businesses to see data on average call duration, calls per hour, late calls, new contact calls, and so on. Users can leverage the data repeatedly to analyse, identify and roll-out best and most productive practices.
Sylphone is available for download on a 30-day free trial.
Our applications have Force.com embedded, and can be used as standalone apps or as a plug-in with salesforce.com
About the Force.com Platform and AppExchange
Force.com is the trusted social enterprise platform for building and running any employee app in the cloud. Force.com powers the Salesforce CRM apps, the more than 250,000 custom apps used by salesforce.com customers such as Japan Post, Kaiser Permanente, KONE, and Sprint Nextel and the more than 1,300 ISV apps built by partners such as BMC, FinancialForce.com and Fujitsu.
Enterprise apps built on the Force.com platform can be easily distributed and marketed through the salesforce.com AppExchange http://www.salesforce.com/appexchange/.
The salesforce.com social enterprise platform delivers the most trusted and comprehensive cloud technologies for social, mobile and open apps. It includes Force.com, the cloud platform for employee apps, Heroku, the cloud platform for customer apps and Database.com, the cloud database to integrate the social enterprise.
Salesforce, Dreamforce, Force.com, Heroku, AppExchange, Database.com and others are trademarks of salesforce.com, inc.
